SALES TERMS AND CONDITIONS

If you are a new Naya customer, welcome! We hope you are enjoying the benefits of Naya .

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions, which include our privacy policy.

NAYA LOYALTY

Coming soon.

GIVEAWAY 

Rejuvenated Giveaway. Please follow the instruction provided on the Instagram Post. Please note and refer to our resell terms and conditions. It is strictly prohibited to resell any of our products on any online marketplaces without our prior consent.

VOUCHER CODES

Naya Gift Cards and Naya Voucher Codes can only be redeemed at www.nayaglow.com.

Only one voucher code or gift code can be used per transaction and can only be used when logged into a Naya account. The code will expire after a single use. Codes cannot be used on sales item, if otherwise stated.

Once the expiry date has passed the code will expire.

No credit or cash will be exchanged.

Site-wide offers and promotions cannot be applied to gift sets.

GIFT CARDS

The value of the Gift Card can be used to cover the cost of products only.

No other gift codes can be used when purchasing with a Naya Gift Card.

The value of the Gift Card must be spent all at once. We are unable to issue vouchers nor offer refunds for any remaining amount not used.

If the value of items purchased online is more than the total value of the Gift Card, you will need to pay the balance.

It is at the discretion of Naya to replace or refund should Gift Card(s) be lost, stolen, damaged or destroyed, but are under no obligation to do so.

GIFT WRAPPING

All orders of our 30ml and 50ml products during specific seasons and when indicated are beautifully boxed and tied with a special touch. Include a hand-written note at checkout to add a personal touch as a present to your friend and/or loved one. Please indicate at checkout the message and if required.

PROMO CODE

Any of our promo codes do not apply to our Sampling Service. The Sampling Service is strictly for sampling only. The code will also not be valid if samples are in the basket.  If not otherwise stated. We maintain the right to cancel any order. Please use the dedicated promo code at checkout in the box indicated. Promo codes are only for individual use and cannot be used on sales items. Promo codes are also not valid on Discovery Sets & Trial Sets as these are already generously discounted. Promo Codes will only apply to the full-sized individual products.

Promo code cannot be used in conjunction with another code and can also not be used on sales items, sampling service or discovery & trial sets. Promo code can only be used once per customer.

Promo Codes Live

Current Promo Code starting today and finishing on Sunday 10th May midnight – eligible for 15% discount across the store. Customers will require to spend a minimum of £30/€30 excl shipping cost on any products excl sampling service and discovery sets / trial kits. Promo Code will only be applied to full-sized and full-price products.

NEWSLETTER 

Our offer to get 10% off upon signing does not apply to apply to sales items, sampling service, refill service or our Discovery Sets. These are already heavily discounted. Voucher can only be used once and not in conjunction with another voucher code.

SAMPLING SERVICE

We only allow one sample per customer per product. The sample service is strictly for sampling our products only. Thus we offer it at a heavily discounted rate for customers at www.nayaglow.com to get the chance to get to know our products. Those customers that abuse the service by ordering a larger number of samples per products, we keep the right to cancel their order.

ACKNOWLEDGEMENT, ACCEPTANCE AND INSPECTION OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

PAYMENT

Payment can be made by PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Naya Skincare Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

CANCELLATION RIGHTS

Under the distance selling regulations you have the legal right to cancel your order within fourteen days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details on how to return merchandise please refer to our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at customerservice@nayaglow.com

Your statutory rights are not affected.

We will also maintain the right to cancel any order at any time.

RESELLER

It is strictly forbidden to re-sell our products on any online marketplaces without our prior consent or agreement. If you do resell our product then we will have the right to take actions and request compensation.

INTELLECTUAL PROPERTY RIGHTS

The Site and its „look and feel“, all of its information, graphics, headers, button icons, photographs, content, image rights, sounds, music, video, audio or text on this Site, and all intellectual property rights contained in each of the foregoing, including, without limitation, trademarks, designs, graphics, logos, button icons, data compilations and software, and the compilation and organisation thereof (collectively the „Content“), are owned by, and is the property of, NAYA Skincare Ltd, or in some cases, our affiliates, partners, licensors. These intellectual property rights are protected by UK and international laws, including laws governing copyright and trademarks.

Your use of the Content grants no rights to you in relation to any copyright, designs, trademarks or any other intellectual property or material rights relating to the Content or any portion of the Site. This includes, without limitation, NAYA Skincare Software and all HTML and other code contained in this Site.

You are permitted to use the Content only as expressly authorised by NAYA Skincare, its third-party licensors and subject to the Copyright Act 1968 (Cth) and other related legislation. Any reproduction, redistribution, duplication, copying, selling, accessing, modifying or otherwise exploiting, of the above listed Content, in whole or in part, for any purpose without our express consent is prohibited. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Request for permission to reproduce any information contained on the website, such as for marketing purposes should be addressed to hello@nayaglow.com. Even with permission, NAYA Skincare reserves the right for final approval before publication of using our content. You, the user, shall agree that you will not use the website or website content to violate any applicable laws or regulations of any country.

 

SUMMARY

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy and Shipping Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.